The Isuzu truck warranty book is an essential document, affirming Isuzu Vietnam’s commitment to product quality and customer rights. Understanding the regulations in the warranty book will help you operate and maintain your Isuzu truck effectively and with peace of mind. This article provides detailed information about Isuzu’s warranty policy, warranty period, scope of coverage, and items not covered.
Isuzu Truck Warranty Period
The warranty period for Isuzu trucks is calculated from the date the vehicle is delivered to the first purchaser, as recorded on the Warranty Registration Certificate included with the warranty book. This period is specified by time or mileage, whichever comes first. For detailed warranty periods for each Isuzu truck model, please contact your nearest Isuzu dealer or refer to your truck’s warranty book.
Specific Warranty Policies for Components
In addition to the general warranty policy, Isuzu Vietnam also applies specific warranty policies for certain components, as follows:
- Battery, Horn: Warranted for 6 months or 10,000 km, whichever comes first. Cracks or damage due to depleted fluid will not be covered under warranty.
- Paint: Warranted for 12 months or 20,000 km for original paint defects due to material flaws or assembly processes.
- Rear Body/Cargo Box: Warranted for 12 months or 20,000 km, whichever comes first, for truck bodies manufactured by Isuzu.
- CD, DVD, Air Conditioner, Canopy, Accessories: Warranted for 12 months or 20,000 km.
Items Not Covered Under Warranty
The Isuzu truck warranty book also clearly specifies items not covered under warranty, including:
- Tires and tubes (warranted by the tire manufacturer).
- Damage due to collisions, misuse, or unauthorized structural modifications.
- Damage due to environmental factors (chemicals, hail, floods, etc.).
- Damage due to lack of maintenance or use of incorrect materials, oils, or fuels.
- Damage due to overloading or installing unsuitable truck bodies.
- Natural wear and tear, depreciation due to usage time.
- Wearable parts such as spark plugs, brake pads, belts, wipers, etc.
Scope of Warranty Compensation
Isuzu’s warranty coverage includes adjustments and repairs of malfunctions and damages caused by material or manufacturing defects. Repairs are performed free of charge (parts and labor) at authorized Isuzu Vietnam dealers and service centers. Towing costs (if applicable) to the service center are also covered by Isuzu if the vehicle breakdown is within the warranty scope.
Isuzu Vietnam company building exterior with logo
Right to Change Warranty Period
Isuzu Vietnam reserves the right to change the warranty period depending on the time, vehicle type, or customer segment. In the case of special warranties, Isuzu will issue separate certificates to customers.
Conclusion
The Isuzu truck warranty book is a crucial legal document that protects customer rights. Understanding the regulations in the warranty book will help you use and maintain your vehicle effectively, extend its lifespan, and ensure stable business operations. Contact your nearest Isuzu dealer for detailed advice on warranty policies and after-sales services.
