Understanding train ticket return policies is crucial during peak travel times, especially Tet. Xe Tai My Dinh provides updated details on Vietnam Railways’ policies, focusing on routes like Saigon-Nam Dinh, ensuring a smooth, informed journey.
Detailed Regulations for Tet 2025 Train Ticket Exchanges and Returns
To best serve passengers during the 2025 Tet holiday, Vietnam Railways has issued specific regulations regarding the timing and fees for exchanging and returning train tickets. Below is the detailed information you need to know:
1. Tet Peak Season and Deduction Fees
During the Tet peak season, adjustments will be made to the deduction fees for exchanging and returning train tickets. Specifically, the deduction is 30% of the ticket price printed on the boarding pass (train ticket) for the following periods:
- From January 21, 2025, to January 31, 2025: Applicable to even-numbered trains.
- From February 1, 2025, to February 9, 2025: Applicable to odd-numbered trains.
- From January 23, 2025, to January 27, 2025: Applicable to odd-numbered trains departing from Hanoi station and arriving from Phu Ly station to Dong Hoi station.
- From January 31, 2025, to February 9, 2025: Applicable to even-numbered trains departing from Dong Hoi station to Phu Ly station and arriving at Hanoi station.
Notes on the timing of ticket exchanges and returns during the peak season:
- Individual passengers: The deadline for exchanging or returning tickets is 24 hours before the train’s departure time.
- Group passengers: The deadline for returning tickets is 48 hours before the train’s departure time.
2. Regulations for Exchanging and Returning Tickets Outside the Peak Season
Outside the Tet peak season mentioned above, the regulations regarding fees and timing for exchanging and returning train tickets will be implemented as follows:
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Exchanging tickets:
- Individual tickets: Permitted to exchange tickets 24 hours or more before the train’s departure time. The exchange fee is 20,000 VND/ticket.
- Group tickets: Exchange policy not applicable.
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Returning tickets:
- Individual tickets:
- Returning tickets from 4 hours to less than 24 hours before the train’s departure time: The fee is 20% of the ticket price.
- Returning tickets 24 hours or more before the train’s departure time: The fee is 10% of the ticket price.
- Group tickets:
- Returning tickets from 24 hours to less than 72 hours before the train’s departure time: The fee is 20% of the ticket price.
- Returning tickets 72 hours or more before the train’s departure time: The fee is 10% of the ticket price.
- Individual tickets:
3. Convenient Ticket Return Methods
Vietnam Railways maximizes convenience for passengers in returning tickets with many flexible options:
- Online ticket return: If you purchased and paid for your ticket online through the railway industry’s website, ticket sales application, or third-party applications, you can return the ticket online through these channels or go directly to the train station.
- In-person ticket return at the station: If you purchased your ticket through other methods, you need to go directly to the train station to exchange or return the ticket. When you arrive at the station, bring the original personal identification document of the passenger (or the ticket purchaser) so that the railway staff can verify the information. Ensure that the information on the boarding pass matches the passenger’s personal identification document.
Railway staff assisting passengers with ticket returns at the station.
Important Notes for a Smooth Journey
Understanding the train ticket exchange and return policy not only helps you save costs but also gives you more control in all situations. Especially during the Lunar New Year, when travel demand is high, planning and knowing the information are essential. We hope that the detailed information from Xe Tai My Dinh will help you have a smooth train journey and a warm Tet holiday with your family.
Thank you and wish you a safe journey!
