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Is there a dress code for the hotel restaurants?
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Shipping and Returns Policy
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- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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- Is there a kids' club or childcare services available?
- What should I do if I don't receive a booking confirmation? Who should I contact if I have questions about my booking?
- Can I backdate my loyalty membership to include past stays?
- Are there electric vehicle charging stations available?
- How can I modify or cancel my booking? Will I receive a confirmation email after making a booking?
- Is there outdoor seating available at any of the dining venues? Does Frankie's Sports Bar & Grill show live sports?
- Can I redeem loyalty points for services other than accommodation (e.g., dining, spa)?
- Are there any charging stations for electronic devices in public areas?
- Are there any specific hotel policies in place for match days?
- Can the hotel arrange tours or transportation for guests? Is there a guest relations desk to assist with inquiries and requests?
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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