How can I contact the general manager? What is the hotel's corporate contact information?
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Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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- Who is responsible for managing events and conferences? Does the hotel have a dedicated team for handling group bookings?
- Do the bathrooms have showers or baths?
- Does the hotel compost food waste? Is there a safety latch on the doors?
- Are there accessible toilets in public areas? Are the lifts/elevators accessible?
- What are the typical response times for email inquiries? What are the best times to call the hotel to avoid busy periods?
- What is the hotel's policy on smoking in outdoor areas? Are there any designated areas for e-cigarette use?
- Can I request a specific table at the restaurant? Does the hotel have any historical significance?
- Are there vibrating pillow alarms available? Are there flashing fire alarms available?
- What measures are in place for water conservation? What is the natural light like in the rooms?
- Can I request cleaning at a specific time?
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
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Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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