



What are the standard turnaround times for different types of customer service requests? Does the bank have a social media presence mentioned on the statement?
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Shipping and Returns Policy
- Deliver to United States » Shipping Policy «
- - Shipping Cost: $5.99
- - Handling time: 2-3 business days
- - Transit time: 7-10 business days
- Eligible for » Returns & Refund Policy « within 30 days from the date of delivery
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- Can you develop strategies for mindful spending and avoiding unnecessary purchases? Account Reconciliation
- What is the distribution of transaction amounts?
- What are the dates of the highest and lowest balances during the period?
- How many transactions occurred on a specific date?
- Are there any discounts on fees for maintaining a high balance?
- Have you created strong, unique passwords for all your financial accounts? Have all point-of-sale transactions been authorized by you?
- Are there any spending patterns that might indicate financial stress?
- Did customer service provide a reference number for your inquiries?
- Did customer service follow up on your issue to ensure it was resolved?
- What is the description or memo for a particular transaction? Is the font and formatting consistent throughout the document?
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You can now return your online order in a few easy steps. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You have 28 days to return your order from the date it’s delivered. Exclusions apply.
View our full Returns and Exchanges information.
Our extended Christmas returns policy runs from 28th October until 5th January 2025, all items purchased online during this time can be returned for a full refund.
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