What are the data retention policies for bank statements? Does the bank have a website or online portal referenced on the statement?
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- Are there fees for overdrafts or non-sufficient funds (NSF)?
- What are the procedures for requesting a correction to a bank statement error? Does the bank offer any online calculators or financial planning tools?
- Are the fee amounts consistent with the bank's fee schedule?
- Are there any accessibility features for customers with disabilities regarding bank statements? Does the statement provide information on how to update your contact details with the bank?
- What are the implications of receiving electronic statements versus paper statements? Does the bank offer any loyalty programs based on your banking relationship?
- Did customer service provide any documentation or written confirmation of resolutions?
- What is the total amount you spend on convenience items?
- Are there any transactions that have been reversed or adjusted without explanation?
- Are there any transactions that you do not recognize or authorize? Does the final balance reflect all recorded transactions?
- Have you enabled two-factor authentication for your online banking? Do the dates of transactions align with when you actually made them?
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